1. Introduction
Li Tat Refrigeration & Air-Conditioning Sdn. Bhd. (“Company”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your information when you use our services, website, or interact with us.
2. Information We Collect
We may collect the following types of information:
2.1. Personal Information: Name, contact details (email address, phone number), address, and any other information you provide to us.
2.2. Service Information: Details of the services you have requested, including the type of service, dates, and payment information.
2.3. Usage Data: Information on how you use our website, including your IP address, browser type, and pages visited.
3. How We Use Your Information
We use your information to:
3.1. Provide, operate, and maintain our services.
3.2. Communicate with you regarding your service requests, appointments, and any issues that may arise.
3.3. Process payments and invoices.
3.4. Improve our website, services, and customer experience.
3.5. Comply with legal obligations.
4. Sharing Your Information
We may share your information with:
4.1. Service Providers: Third-party companies that perform services on our behalf, such as payment processing, customer service, and marketing.
4.2. Legal Requirements: When required by law or to protect our rights and interests.
5. Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure.
6. Your Rights
You have the right to:
6.1. Access the personal information we hold about you.
6.2. Request the correction of inaccurate or incomplete information.
6.3. Request the deletion of your personal information, subject to certain legal obligations.
6.4. Object to the processing of your personal information in certain circumstances.
7. Data Retention
We will retain your information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.
8. Cookies
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
9. Changes to This Policy
We may update this Policy from time to time. Any changes will be posted on our website and will be effective immediately upon posting.